Shipping policy
- Any freight charges we quote are for shipping only and does not include any insurance cover. Insurance is optional and charged at $2.50 per $100 of value. To add insurance to orders, you must add one unit of insurance per $100 through this item https://www.ocgear.com.au/products/insurance. Thus any orders which has any goods damaged or lost that insurance has not been paid, will not be replaced/reimbursed. Customer is encouraged to take up insurance if they wish to protect themselves against any damage/loss items in transits or whilst being carried by Australia Post.
- Deliveries are dispatched daily at 12pm AEST on weekdays. Orders placed before this time will be dispatched on the same business day. If we are unable to dispatch it due to technical issues, we will notify you asap.
- Freight calculations are based on weight. This is based on either the physical weight or the cubic weight of the product (L x W x H x 250 in cubic metres) and is chosen on whichever is greater as determined by Auspost. Weight calculation tiers begin at the lowest parcel denomination at 3kg then 5kg and each 5kg after that, up to 22kg.
- Delivery to work or non residential addresses must be accompanied with full verifiable details such as company name, address, phone number and contact name.
- The customer is responsible to be available for delivery and to sign and accept the goods, otherwise these may be relocated to your nearest Auspost outlet.
- In the event of a refund, any shipping and insurance charges are not refundable unless it is genuinely our fault.
- The customer is responsible for all extra freight charges, which include redelivery, redirection, refused shipments and incorrectly given delivery details.
- Customers can track their order using the consignment numbers given in your email confirmation and delivery status can be tracked via the courier's website
- Goods shipped are packed with adequate protective packing materials, as a result, this may increase the size and weight, however, the risk of damage is minimised greatly.